Privacy Policy

1. Introduction

This Privacy Policy explains how SupportOnTelegram (“we”, “our”, “us”) collects, uses, and protects information gathered through the supportontelegram.com website (the “Site”). This policy applies exclusively to the Site. For information about data collected by our Telegram bot, please see our Telegram Bot Privacy Policy.

2. Information We Collect

When you interact with the Site, we may collect the following information:

• Form Submissions: When you submit the Request Access form, we collect the information you provide, including your name, email address, company name, company website, phone number, and any additional details you enter.
• Server Logs: Standard web server logs including IP addresses, browser type, referring pages, and timestamps.
• Cookies & Analytics: Minimal cookies set by our hosting and form providers for functionality purposes.

3. How We Use Information

• Processing Access Requests: To review your submission, assess fit, and contact you about onboarding.
• Communication: To respond to your inquiries and provide information about our services.
• Site Improvement: To monitor site performance and improve the user experience.

4. Third-Party Services

The Site uses the following third-party services that may process your data:

• Tally.so: Processes form submissions. Subject to Tally’s Privacy Policy.
• Cloudflare: Provides hosting, CDN, and security services. Subject to Cloudflare’s Privacy Policy.

5. Cookies

The Site uses minimal cookies required for functionality. These include cookies set by Cloudflare for security and performance, and cookies set by the embedded Tally form. We do not use advertising or tracking cookies.

6. Data Retention

Form submission data is retained for as long as necessary to process your request and maintain the business relationship. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at the address below.

8. Contact

For privacy-related inquiries or data requests, contact us at: [email protected]